Support
Frequently asked questions
Everything you need to know about snapping meals, macro accuracy, meal plans, and working with a trainer.
Can I book a one-off consultation?
<p>Yes. Non-Premium users can book 30-minute consultations with our trainers at $59 each. Premium members get 4 included per month. Book directly through the app; we match you with a trainer within 24 hours for weekday appointments.</p>
What do trainers do vs the AI coach?
<p>The AI coach provides instant meal analysis, macro tracking, and personalized daily insights. Your nutrition trainer (for Premium members) reviews your progress weekly, adjusts meal plans, and offers real-time coaching during consultations. Trainers bring human judgment to your unique goals and preferences.</p>
Is my data private?
<p>Yes. We encrypt all meal photos and nutritional data in transit and at rest. Your data is never sold or shared with third parties. We comply with GDPR, CCPA, and HIPAA standards. You can request deletion of your data at any time through your account settings.</p>
Which AI powers NutriSnap?
<p>We use a proprietary multimodal vision model trained on over 500,000 food images and nutritional databases. It analyzes portion size, ingredient composition, and food density in real-time. The model continuously improves through feedback from our nutrition trainers and user data.</p>
How accurate is the photo analysis?
<p>Our AI model achieves 94% accuracy on standard portion sizes when compared to lab analysis. It accounts for food density, preparation method, and visual cues to estimate calories and macros. For best results, ensure good lighting and capture the meal from above at a 45-degree angle.</p>
Still have questions?
Tell us about your goals and we'll point you to the right plan — or see the AI in action first.